Troubleshooting
Having problems with your device? Submissions not getting through to dashboard? Try our troubleshooting guides to help solve the problem.
Devices
- Submissions seem to be "stuck" on my Android tablet
- Can't type a minus sign or decimal point
- A red circle / "Form cannot be read" appears on my eLog sheet and it won't open
- Why can i see an e-Log Sheet with a "green arrow" in the corner? (iPad)
- Device doesn't turn on at all
- Hard Reset - Restore your Android Tablet to Factory Settings