Case Study - What to Do When a Team Member Tests Positive for COVID-19

We have a had a number of requests from stores about what to do when a store has a team member has tested positive for the COVID-19 virus.

Below are the steps an actual Australian Independent Retail Grocery store when faced with this reality.

  1. Store manager is informed by team member they have received positive confirmation of having tested positive for Covid-19

  2. Store manager needs to Stay Calm

  3. Interview Infected Team Member and identify all close contacts they had in store (On Refss - Complete Corona Virus (COVID 19) Store Illness Check)
    • Who were they working in close proximity (15 minutes plus face to face conversation)
    • Who did they have breaks with (1/2 hour or more)
    • Who they worked with in same area (2 hours or more)

  4. Collect details of all confirmed cases from the payroll system
    • Full Name (First / Last) + Phone number

  5. Notify all close contacts of the confirmed case and let them know the State Health Department will contact them
    • If person is rostered on send them home immediately

  6. State Health Department will contact the store manager (This should occur within 24 hours of the staff member notifying the store manager)
    • Inform State Health Department Representative of team members details who were in close contact with the infected person
      • Full Name (First / Last) + Phone number
      • Isolate 14 days from the last point of contact with that person

  7. State Health Department will contact each person individually

  8. Store needs to decide on how they inform staff and the public
    • Here is an example from a recent case - Coles notices (See below)

      Coles Dandenong Plaza cleared to trade
      5th April, 2020

      • A team member at Coles’ Dandenong Plaza VIC supermarket is self-isolating after testing positive for COVID-19 yesterday.
      • Coles worked with the Victorian Department of Health to conduct contact tracing, which confirmed no other team members had close contact or required self-isolation. Coles’ standard cleaning procedures comply with the Federal Government’s Federal Government’s COVID-19 Hygiene Practices For Supermarkets. As an added precaution, Coles has conducted an additional deep clean of the store overnight.
      • The Victorian Department of Health has confirmed the store can continue to trade and the risk of transmission for customers and team members is very low. Click here for more information on the measures Coles is taking to help stop the spread of COVID-19.
      • If you would like more information on COVID-19 you can call the National Coronavirus Health Information Line on 1800 020 080.
      • For more information on stores that have been confirmed as safe to trade after having a staff member test positive for COVID-19 click here.

  9. Organise a deep clean of store with internal team or an external company


Note: This is guidance document only, as events unfold locally, nationally and internationally it is important to monitor the advice from the World Health Organisation and Australian Department of Health in respect to appropriate responses to the coronavirus (COVID-19).


Download and print the above information in PDF format here:

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