A red circle / "Form cannot be read" appears on my eLog sheet and it won't open

A red circle with "Form cannot be read" indicates there is an item in one or more of your Lists that has exactly the same name.  Depending on which eLog sheets are affected, you can determine which list the duplicate exists in.


If you find a red circle/sphere in:

  • All eLogs:  Check Staff List for any duplicates
  • Goods Inwards:  Check Supplier List for any duplicates
  • Consumer Product Complaint:  Check Supplier List for any duplicates


To fix this issue

  1. Log in to the Setup wizard if you haven't already
  2. Navigate to the Lists area of the affected site - click on the "My Sites" red drop down at the top and select your site

  3. Find the affected list in the left menu and click it

  4. Each list item should be sorted in alphabetical order, so scroll through and try to locate the duplicate item.  

    A few things to look for:
    1. Look for list entries that have exactly the same letters, regardless of upper or lower case.  

    2. If you have a large number of items in the list, there may be several pages to look through, so check all pages (bottom right corner of the list page)

    3. There may be more than one duplicate, so check the whole list

  5. If you find one, click the "Actions" button and either delete or edit the name of one of them.

  6. IMPORTANT: The final step, after checking and fixing all duplicates, is to republish the eLog sheets.  This will rebuild the eLog sheet with the latest list information.  
    1. From the left menu, click "Publish eLog sheets"
    2. You can either just select the affected eLog sheets to republish (less time) or if you are unsure, click "Select all"
    3. Scroll to the bottom of the window and click the PUBLISH button
    4. Wait for the eLogs to republish, then check your device - refresh the device by restarting the Mobile Device Data app - all eLog sheets should be fine now, with no red circle visible.
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