I have made changes to my List item(s) but the changes aren't showing on my device. Why?

If you have made changes (incl. adding, editing, deleting) to any items in your Equipment, Staff, Suppliers, or Cooked Products lists, and you cannot see any change on the device, try these steps (in order):

  1. Did you re-publish your e-Log sheets?  
    Your e-Log sheets need to be re-published after making changes to any of your lists.  The REFSS system will then take the very latest list information and rebuild the elogs.  Click here to see how to publish your e-logs, or click

    "Actions" button:


    Left Menu of "Lists" area:

  2. If you have re-published, but still can't see the changes on the device
    1. Make sure you are connected to the internet
      - Click the HOME button of the device (the middle button at the bottom of the device)
      - open an internet browser (Android: Google Chrome; iOs: Safari) and try opening a website, making sure the website has new information (i.e. page is not cached) - like a news website:
      - verify the page has loaded ok
      - if not, check your device's internet connection in "Settings", make sure you are connected to the correct internet point and that the password is correct

    2. open the "Mobile Device Data" app, and turn the device to it's side (landscape view) for a moment, let the screen adjust, then turn it vertically again
      - This triggers the app to refresh itself

    3. Try "Server Sync"
      - Look to the bottom for a "Serttings" tab, click it.  Then click "Sync now".  This will force the tablet to download the very latest versions of all the elogs.


    4. Restart the app:
      - Android: tap the icon that either looks like a 2 pages, or simply a square.  find the Eziops app, swipe left or right on the app window, or click the "X" in the app's top right corner to close it

      - iOs: double click the HOME button, find the Mobile Device Data app, and swipe it UP to close it

      Restart the Eziops app and check to see if the forms have updated list information in them. 

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